Shipping & Returns
Orders placed on business days are processed and shipped within two business days. Expedited shipping does not guarantee faster processing.
We use USPS, UPS (US only), and FedEx (US Only)
In most cases, you will receive a tracking number for your order in the email notification that your order has been fulfilled. The tracking information will also be available if you log into your account online. If for any reason you do not receive their tracking number, you can contact customer service and we will provide it for you. Once a package is picked up by the corresponding carrier service, Herbal Med Rx releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please email us at email@example.com. We will be happy to assist by confirming the shipping details of the order. In some cases, the carrier service can begin an investigation. Please ensure that the location that your order is being shipped to is safe and secure. Herbal Med Rx is not liable for any packages that are lost or stolen, once they have been picked up by the carrier. In the case of lost packages contact the carrier directly.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order.
If an item is ordered and is somehow unable to be fulfilled, it is generally removed from the order before you are charged. We will contact you prior to shipping if there are items that are unable to be shipped.
RETURN AND REFUND POLICY
We stand behind all of our products. If you are not satisfied with your order for any reason, you may request to return it for store credit or for an exchange.
To request a return, please contact us at firstname.lastname@example.org within 14 days of the placement of your original order.
We will gladly pay for return shipping if the product is incorrect. If you do not contact us within the allotted time (14 days from the original purchase), you will be responsible for paying for the incorrect item. If an item is out of stock or no longer available, you will be issued a store credit or refund for the product. If a package arrives damaged, please contact the carrier.
REFUNDS AND EXCHANGES
Only items that were missing from an order, or are returned with an intact seal, are eligible for a cash refund, upon prior approval.
HOW TO RETURN A PRODUCT
Please send approved returns to: Herbal Med Rx, P O Box 643, Pine Grove, CA 95665. Please be sure to indicate whether you would like store credit or if you would like an exchange. If an exchange is desired, please indicate which products you would like to exchange the returned products for. Please allow 7 – 10 business days after receipt of returned items for a credit or exchange of items to ship.